Age Verification

This page is intended for players, parents and other people who live with a New Brunswick Casino customer or use the same device. It takes effect as soon as someone attempts to sign up and remains in force for as long as any account is open.

Who can play at New Brunswick Casino?

Access to all games and offers is limited to adults aged 19+, with no exceptions. This covers free-to-play titles, Promotions and the New Brunswick Rewards program. Players can only join from regions where online gaming is legal, and we apply Canadian requirements for age verification, identity checks and anti-money laundering.

• Opening or using an account under 19 is not permitted.
• Under our Terms & Conditions, you may not open an account for anyone under age, nor let a minor use your account to play.
• Real-money play is blocked until age has been confirmed.

What do you do if a child is caught playing on an account?

• We close such accounts immediately.
• Every bet placed becomes void and all winnings are forfeited.
• If the law allows, deposits are returned through the same method used to pay them in.
• We may also close the account of any adult who is found to have knowingly helped someone underage to play.
• We keep a record so that the same person cannot register again before turning 19.

How is a player's age checked?

Age checks happen before any money changes hands:

1. Sign-up asks each player for their birth date, and anyone younger than 19 cannot complete registration.
2. Before the first deposit, we match the player's details against trusted electronic data sources as part of our KYC checks.
3. When the details do not clearly match, a passport or driver's licence is needed before you can make any deposit.
4. A geolocation check confirms that the player is located in a permitted area.

We run these checks again any time there are signs that the account is being used by another person. Full details are on our KYC & AML Policy page.

What parental control and filtering tools are there?

Parents and guardians can block gambling sites at home with tools that are often already installed:

• Parental controls in your device operating system and app store
• Content filtering offered by your internet provider or home router
• Dedicated filtering software that blocks gambling categories
• Separate user profiles for children on computers and tablets

Internet Matters offers clear, independent advice to help families set up these controls.

How can I stop children using a shared device to play?

• Never let your browser save your login, and sign out after every session.
• Use a screen lock, PIN or fingerprint on phones and tablets.
• Store payment cards and any e-wallet passwords where young people cannot get to them.
• Do not play Live Casino or Jackpots games in front of children.
• Talk with older children about the risks of gambling and online betting adverts.

Everything that happens on an account is the account holder's responsibility, which is why protecting access is important.

How do I contact us?

If you believe a minor may be using a New Brunswick Casino account, or you are a concerned parent, email [email protected] and include any information that could help us locate the account. Every report is followed up and treated confidentially. To learn how personal information is managed, see How We Handle Your Data.