Terms & Conditions

These terms cover anyone who registers an account or places bets at New Brunswick Casino. They take effect when you sign up and continue to apply whenever you log in, fund your account or wager in our Popular, Live Casino, Jackpots or any other section.

What do I accept by signing up?

By creating an account, you accept these Terms and Conditions, our Bonus and Promotion Rules, How We Handle Your Data, our Cookie Notice and all other policies on this page. If you do not accept one or more of these documents, please do not sign up or place bets with us.

How do bonuses work?

All promotions, the welcome offer and New Brunswick Rewards among them, are governed by our Bonus and Promotion Rules. Where a matter concerns bonuses, those rules come first.

How do I make a complaint?

• Email [email protected] with a brief account of what happened, the date and time it occurred and your username.
• Include any screenshots or transaction details you have.
• We look into the matter and email you our decision, explaining the reasons behind it.

How are game results decided?

• Slots, Jackpots and other RNG games rely on a random number generator for every result, so no spin or hand depends on the one before.
• In Live Casino, real dealers run each game over a live stream. Whatever happens at the table is the official result.
• The rules and payout details for each title are listed in its in-game help screen.
• If a game, server or stream malfunctions, any play or payout it affects is void. Stakes on any round declared void are returned to you.

Which law applies?

New Brunswick law and the federal laws of Canada apply to these terms. Accounts are available solely to people who live in jurisdictions where internet gambling is permitted. We meet Canadian requirements on confirming who players are and how old they are, and on preventing money laundering.

Can these terms change?

These terms are updated each time our products, services or legal duties shift. The wording in force, along with its start date, is always displayed here. For major updates, we send an email or display an alert when you log in next. Continuing to play once revised terms are in effect means you accept them.

How do deposits and withdrawals work?

• We hold all balances and process all deposits and withdrawals in Canadian dollars (CAD).
• Deposit with Interac e-Transfer, Visa, Mastercard, Online Banking / Trustly, iDebit, MuchBetter, Jeton, eCheck or a prepaid or gift card.
• Withdraw with Interac e-Transfer, Visa, iDebit, MuchBetter or Jeton.
• Minimum deposit: C$10. Minimum withdrawal: C$10. Maximum withdrawal: C$25 000 per day.
• Most withdrawal methods deliver your funds one to four hours after release. A bank wire can take as much as 12 hours.
• Deposits and withdrawals carry no casino fees.
• You can pay only with methods you personally own. Our KYC and AML Policy allows us to request identity verification before a withdrawal is released.

What is not allowed?

• Opening a second account or playing on someone else's account.
• Running bots, scripts or other software that places bets for you or gives you an unfair edge.
• Working with other players to influence outcomes or share information at live tables.
• Using stolen funds, another person's card or money from crime.
• Exploiting software errors instead of reporting them to us.
• Masking where you are or who you are, such as through a VPN.

Where we detect such activity, we may cancel the bets and winnings involved, freeze funds during our investigation and close the account.

What is the casino liable for?

• We provide our games and site as they are and cannot promise uninterrupted access.
• We are not liable for any loss caused by a faulty device, a dropped internet connection or circumstances outside what we can reasonably control.
• Our liability on any single claim cannot exceed the stakes involved in that claim.
• Nothing here takes away rights that cannot be excluded under Canadian law.

Who owns the site content?

We or our game partners own the New Brunswick Casino name, logos, design, text and software. They may be used only when you play here for personal purposes, and copying, reselling or reusing them requires our written consent.

Who can play?

• Only players aged 19 and up can play.
• You must be physically in Canada, and online casino play must be legal in your area.
• You must not be under self-exclusion or barred from gambling. See Staying in Control and Age Verification.

How many accounts can I have?

• One account per person.
• Provide correct information at registration and keep it up to date if anything changes.
• Keep your login details private. Contact us right away if you suspect another person has used them.
• You can deposit for the first time once we have confirmed your ID and location.

How do I contact you?

Write to [email protected]. Every message receives a reply by email.